Shipping

Shipping deadline for Christmas
We are working hard to deliver your package in time for the holidays. Due to high workload, we ask you to place your orders before 9th of December 2022.

Please note
No shipments are going out on the following days:
26^th of December 2022. During these days, the warehouse is closed.
We thank you for your understanding. 

Orders placed on www.primusequipment.com are dispatched from our warehouse in Germany and can be delivered to the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Northern Ireland and the United Kingdom.

Note that we do not deliver to PO boxes or Army bases as well as certain islands and remote areas. See below for more information.
Please note that your order will be delivered by courier and will require a signature on arrival.

Once your order has left the warehouse you will receive an email from Unifaun providing you with a tracking number.
If you want your order to be delivered to the following countries, please visit our local webshops:

• Sweden
• Germany

Delivery Rates & Leadtimes

Delivery timescales and pricing vary by country, please refer to the table below for specific information for your location.

Free shipping over 50€

For UK customers please note: DPD will make 1 attempt to deliver your parcel at your delivery address. If a parcel cannot be delivered at the first attempt, it will then be sent to a Pickup parcel shop.

* Delivery exclusions for these countries are:
Greece: Crete
Italy: Campione d’Italia, Livigno, San Marino, Sicily, Sardinia, Elba and Vatican City
Portugal: Madeira and The Azores
Spain: Canary Islands, Balearic Islands, Ceuta and Melilla
Denmark: Faroe Islands and Greenland
Finland: Åland Islands
Netherlands: Aruba and the Antilles
France: Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, Monaco, Saint-Pierre et Miquelon, Wallis and the Futuna Islands and New Caledonia
Norway: Svalbard
UK: We only ship to UK Mainland

** DE working days (Monday-Friday excluding DE public holidays)

Primus ships to 27 countries across Europe (view Destinations) if your country is not one of these, please find your closest reseller in the store locator list.

Shipping Companies

In order to ensure the best service – faster delivery and convenience receipt - to our end-customers, we locally adopted the shipping agreements. Depending on the country set up, either PostNord, DPD or DHL will fulfil your parcel distribution.

For shipments to Sweden, Denmark and Finland PostNord is providing the delivery service for our end-customers. For UK DPD is providing the delivery service. For shipments to all other countries, DHL is the shipping company.

Shipping to Norway

For Norwegian customers the purchase value is including their national VAT and no additional costs, such as customs duties, will be charged by PostNord upon receipt of the goods.

Shipping Deadlines

Orders will be dispatched within 24 hours after they are placed and will be delivered within approximately 2-10 working days. Orders submitted on weekends and public holidays will be processed the following business day. We aim to deliver your order within the estimated timeframes but delays can occur.

For further information, please check the maps below which give you an overview of the shipping timelines for PostNord, DPD and DHL for your respected area.

Please consider adding one business day for processing the order at our warehouse.

Example DHL - Benelux

Shipping timeline (Business Days in Transit): 2 days
Order processing: 1 day
Total timeline (from reception of the order to delivery): 3 days

Example PostNord - Finland

Shipping timeline (Business Days in Transit): 3-4 days
Order processing: 1 day
Total timeline (from reception of the order to delivery): 4-5 days

Shipping Holidays

Primus will not be shipping on German public holidays or public holidays and weekends in the country of destination.