Shipping

We are currently moving our warehouse and this leads to slightly longer delivery times. We will start shipping again on the 27th of September. We want to give you something in return for your patience. Shop now and we'll include a must-have outdoor surprise worth 12.95 EUR.

Orders placed on www.primusequipment.com are despatched from our warehouse in the Germany and can be delivered to the following countries: Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and United Kingdom.

Note that we do not deliver to PO boxes or Army bases as well as certain islands and remote areas. See below for more information.
Please note that your order will be delivered by courier and will require a signature on arrival.

Once your order has left the warehouse you will receive an email from Unifaun providing you with a tracking number.
If you want your order to be delivered to the following countries, please visit our local webshops:

• Sweden
• Germany and Austria

Delivery Rates & Leadtimes

Delivery timescales and pricing vary by country, please refer to the table below for specific information for your location.

Free shipping over 50€

* Delivery exclusions for these countries are:
Denmark: Faroe Islands and Greenland
Finland: Aland Islands
France: Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, Monaco, Saint-Pierre et Miquelon, Wallis and the Futuna Islands and New Caledonia
Greece: Crete
Italy: Campione d’Italia, Livigno, San Marino, Sicily, Sardinia, Elba and Vatican City
Netherlands: Aruba and the Antilles
Norway: Svalbard
Portugal: Madeira and the Azores
Spain: Canary Islands, Balearic Islands, Ceuta and Melilla
United Kingdom: We only ship to UK Mainland

** DE working days (Monday-Friday excluding DE public holidays)

Primus ships to 27 countries across Europe (view Destinations) if you're country is not one of these, please find your closest reseller in the store locator list.

Shipping Companies

In order to ensure the best service – faster delivery and convenience receipt - to our end-customers, we locally adopted the shipping agreements. Depending on the country set up, either PostNord or UPS will fulfill your parcel distribution.

For shipments to Sweden, Denmark and Finland PostNord is providing the delivery service for our end-customers. For shipments to all other countries UPS is the shipping company.

Shipping to Norway

For Norwegian customers the purchase value is including their national VAT and no additional costs, such as customs duties, will be charged by PostNord upon receipt of the goods.

Shipping Deadlines

Orders will be dispatched within 24 hours after they are placed and will be delivered within approximately 2-10 working days. Orders submitted on weekends and public holidays will be processed the following business day. We aim to deliver your order within the estimated timeframes but delays can occur.

For further information, please check the maps below which give you an overview of the shipping timelines for PostNord and UPS for your respected area.

Please consider to add a one business day for processing the order at our warehouse.

Example UPS - Benelux

Shipping timeline (Business Days in Transit): 2 days
Order processing: 1 day
Total timeline (from reception of the order to delivery): 3 days

Example PostNord - Finland

Shipping timeline (Business Days in Transit): 3-4 days
Order processing: 1 days
Total timeline (from reception of the order to delivery): 4-5 days

Shipping Holidays

Primus will not be shipping on German public holidays, or public holidays and weekends in the country of destination.